You Should Know

Natural Beauty Means Natural Variations: The patterns and color variations created in a living tree are like all of nature—never repeated. Naturally occurring wood characteristics such as mineral streaks, knots, and variations in grain and color, are NOT CONSIDERED DEFECTS. Also, all hardwood flooring will undergo color changes over time and with exposure to light. As a result of these natural characteristics, and the limitations of printing and color representation on electronic devices, your newly installed floor will vary from any samples or pictures shown.

We often recommend to a customer that they purchase a full carton of flooring, take it home, and look at it as a large sample in their environment. It’s a small step to take to insure that you will be completely satisfied with your investment.

The Color of Your Floor is Subject to Change, Here’s Why

Just as your own skin darkens and becomes “tan" with exposure to sunlight and Ultraviolet light, all wood, especially many exotic species, will UNDERGO NATURAL COLOR CHANGES due to the effects of exposure to sunlight and/or Ultraviolet light and age. Expect your new floor color to deepen and become richer over time. Area rugs, furniture, and any other item on the floor that blocks light should be moved from time to time.

The Reality Of Real Wood

EXPECT YOUR FLOOR TO HAVE NATURAL VARIATIONS IN GRAIN AND COLOR FROM PIECE TO PIECE. That’s what makes real wood uniquely beautiful. We provide product samples and photographs to help with your selection, but your newly installed floor will vary from any samples or photos, because wood is unique.

INSTALLER / OWNER RESPONSIBILITY—VERY IMPORTANT

INSTALLATION CONSTITUTES ACCEPTANCE of flooring material, subfloor/substrate, the jobsite itself including the ambient temperature and relative humidity at the time of installation, and all impacting variables that may affect a wood floor. It is the responsibility of both the installer and owner to inspect and approve each piece of flooring prior to installation. IF THE FLOORING AS SUPPLIED WILL NOT SATISFY THE CUSTOMER IN FULL, DO NOT PROCEED TO INSTALL. The decision not to proceed should be made within the FIRST 10% OR 100 SQUARE FEET OF FLOORING OPENED, whichever is less. Industry standards allow a variance from grading and manufacturing tolerances of 5%.

MANY IMPORTANT DECISIONS MUST BE MADE AT THE INSTALLATION SITE, AND THEREFORE MUST BE THE SOLE RESPONSIBILITY OF THE INSTALLER/OWNER. These include but are not limited to proper storage and handling, complete evaluation and permanent recording of site conditions including moisture testing of the subfloor and flooring, acclimation of flooring to appropriate conditions, subfloor preparation, flooring layout, milling, grade, color and gloss, scraping, proper installation methods, sufficient quantity on hand to complete the job, and jobsite cleanup.