Return Policy


Return & Exchange Policy

  1. All returns MUST be accompanied with the original sales receipt.
  2. NO RETURNS or EXCHANGES on items that are purchased at special pricing during a “CASH & CARRY” or “FINAL SALE.”
  3. All materials MUST be returned or exchanged in its original factory condition and packaging.
  4. NO OPENED or TAPED boxes will be accepted for return or exchange.
  5. All products MUST be returned or exchanged within 30 DAYS of purchases.
  6. NOT ALL PRODUCTS are returnable OR exchangeable. STAINS, special orders, moisture cure, electrical parts, and machines are examples of some of the items that are not returnable or exchangeable!
  7. All returns and exchanges are subject to a 15% restocking fee!
  8. Cancellation of any orders including orders for stock items may be subject to a cancellation fee!
  9. Refunds will be given the same payment form as received by Olson’s except for Debit Cards where a check refund will be issued within 72 hours of the return.
  10. Customers can receive a written copy of the return policy upon request.

NOTE: Any discrepancies or DAMAGED goods must be reported to the OFFICE at the time of the Pick-up or Delivery!

Olson Floor Supply requires all customers to sign their sales draft receipt at the time of receiving their goods.

*PLEASE BE AWARE THAT OLSON FLOOR SUPPLY FULLY STANDS BY THEIR RETURN POLICY WITHOUT ANY EXCEPTIONS!